OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 110 comments received in the last 90 days.
08 August 2025
Very friendly team. Always a great welcome. Michael was superb
07 August 2025
Showroom was calm and the receptionist very pleasant.
01 August 2025
Lewis was extremely helpful and made the whole process very easy.
20 July 2025
Great service
15 July 2025
See above. Handover was good but because of the clunky e-paperwork process , Dick Lovetts gave my new car a free paint protection finish which was a very good jesture on their part.
13 June 2025
I very happy from start to finish with process of buy my Mini.
13 June 2025
Michael was very helpful and he worked to get me the car I wanted for the price I wanted to pay.
03 September 2025
Lauren did a fab job throughout the day. She took the time to explain everything properly both over the phone and following up in person when I came to collect.
02 September 2025
The service provided was fabulous by sales team - Matt; Annabel and service team. Very pleased
02 September 2025
Helpful and efficient service. Car washed and valeted as part of the service. Pleasant space to wait.
02 September 2025
I had asked if someone could look at the scratches on the roof but received no feedback
02 September 2025
It went as arranged my car was done on time and everyone was super friendly and helpful and you washed my car which is great because at the moment we have a house pipe ban.
30 August 2025
Felt like i was listened to and heard by Louis Harding-Smith, and have a plan to manage an ongoing fault with my video. Prior to this interaction i was seeking a solution elsewhere. Thank you Louis
30 August 2025
Very quick and efficient went shopping down street and got phone call as soon as it was ready ????will definitely go back and the coffee was great
28 August 2025
I was kept well informed on the progress of my vehicle.
27 August 2025
The wheels were refinished at Swindon but I dealt with Bristol team.
27 August 2025
Great job, efficient and friendly
21 August 2025
All went very good