OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 134 comments received in the last 90 days.
07 October 2025
As mentioned, a great dealership and staff.
07 October 2025
Excellent communication, even answering emails in the evening!
01 October 2025
Sales team listened to all our queries and kept us well informed until delivery. Handover was organised well and we enjoyed every minute.
30 September 2025
Michael Norcliffe has always given great customer service
27 September 2025
I love my new car.
27 September 2025
Josh Farr was excellent. I was updated regularly throughout the process and less positive news about the EV grant was handled incredibly well. Handover of the vehicle was very detailed and thorough, very impressed!
20 September 2025
Miles was just fabulous! Very helpful, very responsive to questions, super helpful, very enthusiastic and engaging. Made the whole process very smooth and stress free.
20 September 2025
Very friendly, polite, patient and helpful.
18 September 2025
Matthew Doughty and William Hargreaves were professional, experienced and treated us with respect. They kept our us up to date with delivery arrangements and nothing was too much trouble.
21 October 2025
Easy to keep in contact,good briefings on problems and quick turnaround
20 October 2025
Good experience, easy to deal with
19 October 2025
Annabel always is the consummate professional, her communication is exemplary
19 October 2025
Excellent service including pick up and drop off. The reason why I've given it 4 instead of 5 is that as the car is only 2 years old I wouldn't have expected to have had to replace the brake pads so soon at quite an expense.
19 October 2025
The servise dept. take great of my car. The service makes me want to stay with Mini.
18 October 2025
My handbag was stolen from my car recently. I left my car unlocked outside my home for less than 10 minutes. the theif stole my bag with my keys. i immediately called Swindon to see if they could deactivate my fob they had taken. they were amazing!
18 October 2025
Efficient service
18 October 2025
Staff were very polite
18 October 2025
Amazing
17 October 2025
Cannot speak too highly of mini staff.
13 October 2025
I was treated with respect; everything was done to make me feel comfortable and that I understood my options. Nothing was too much of an ask.